Customer Discounts & Returns


1 We have different price levels for different customers. But it is not permanent, it changes all the time. For instance one shop had 10% discount on May but did not have it in June. What should I do?

2 Also, in purchase command centre in purchase register you can choose returns and debits. We as wholesales of shoes receive shoes back as they need to be credited because they are damaged or been send in wrong sizes. In the last case these shoes should go back to our inventory list, how to do that?


1 MYOB does not know when to change price levels/discount levels. You can load the discount % on the Customer card under Selling Details, Volume Discount. The correct price level and discount should be reflected on every invoice provided you have setup correctly. If the discount varies month by month you need to alter it before invoicing. There is no work-around.

2 Enter a negative Item Purchase to send the stock back to the supplier. This takes it out of the stock file and creates a credit with that supplier. The credit must be settled against the invoice.#adp01

Lynley Averis

Lynley is an MYOB Certified Consultant & has been involved in training in New Zealand since 1985. She's written various accounting & MYOB workbooks including co-authoring “Bookkeeping for Dummies”. She has consulted on all versions of MYOB Accounting, Retail and Payroll over the past 18 years and has previously worked for MYOB. She currently consults to NZ businesses on all aspects of business systems - her mission for clients is for them to spend as little time as possible doing accounting!