MYOB Remote Training & Support

You'll be amazed at the speed we can resolve your MYOB ‘problem’. Remote support is simple, easy to use, and instant. We can work on your MYOB file from our office to both trouble-shoot and train. It takes just a minute to login to your computer, find and fix your problem and show you why so it doesn’t happen again.

Remote support for MYOB software

Who This Best Suits

Remote training & support is ideal for people who have a good understanding of the software and just need some help. Unlike telephone support, we can view your whole MYOB data file and truly understand what is going on. We can see what you can see and keep training & troubleshooting stress free.

You need to telephone us whilst we're reviewing your MYOB file so we can discuss the problem and what we are doing to resolve it. And with 20 year’s MYOB experience this won’t be a problem!

Remote support is charged by the hour or part thereof. The rate is $145 + GST per hour.

The Process

  1. 1
    We'll need your contact details (email address & phone number)
  2. 2
    Your availability (when we can setup the session)
  3. 3
    A brief overview of the issue
  4. 4
    We email you a link which you click on and small program is installed to enable connection.
  5. 5
    We need the ID and password generated in order to connect to your PC.
  6. 6
    Once the session is completed we will quit from the session reverting PC control back to you.
  7. 7
    The program we use is called TeamViewer which is the all-in- One Solution for Remote Access and Support over the Internet. TeamViewer connects to any PC or server around the world within a few seconds and is used by 100 million users worldwide

The Benefits of Remote Support & Training

  • Easy log-in
  • Secure – we can only login when you let us (you must give us permission first)
  • You show us your problem (we see what you see)
  • No site visit required (save travel time and cost)
  • You watch and learn
  • NZ wide service (we also assist customers in the Pacific islands and Australia)

What experience do we have?

We have > 20 years hands on experience with accounting software.

Our consultants are experts with all the MYOB packages and Xero.

We also offer a full accounting outsourcing service. You may like to enter sales invoices but leave the rest to us. We run the GST and work with you and your accountant.


Lynley, you are amazing!!

Thanks again – I really appreciate your help.

Nicky McRae Office Manager The Pallet Company

Customers are happy

Lynley has been referring our Sidekick Reporting software to her customers as the preferred add-on reporting package to AccountRight Live. Since 2011, more of her customers have bought a Sidekick licence than from any other partner. It has kept us busy writing new reports and features to the ever growing list. Her customers are happy as they can now extract and analyse the information they need for decision making.

Peter Oliver Computing Solutions Ltd

Much quicker processing with greater accuracy

The Auckland Diocese manage 65 parishes from Thames to Katia. We are NZ’s largest Diocese.

In 2016, after extensive research, we selected MYOB AccountRight with Lynley Averis as our MYOB business partner. As at June 2019, 30 parishes use MYOB AccountRight to handle their accounting. The objective is to have all parishes using AccountRight and a computerised payroll.

The new system is much quicker processing things with greater accuracy. Lynley has been at the forefront to achieve these efficiencies.

Dinesh Perera Senior Group Accountant Catholic Diocese of Auckland

Very helpful

I just wanted to pass on my thanks for the recent course on Retail Manager in Auckland. Lynley was great and the course was very helpful.

Mark Forster Operations Manager

Highly recommend.

Murray gave a fantastic training on Accountants Office. He's very knowledgeable about the system but also very patient and friendly. Learn so much. Thanks a lot.

Also, thank you so much for arranging this for me in that short notice, Lynley. It helps a lot.

Lily Chartered Accountant

A godsend

Thanks so much – you were a godsend. I would like to do some training with you – do you hold classes?

Helen Flinkenberg Financial Administrator

Our 'go to'

AccountAgility is our ‘go to’ when we have clients getting messed up with their MYOB files. Lynley will go in, health check the file, correct the errors and train the bookkeeper to follow best practice.

We look after the client’s tax requirements, but she will dig deep into the software to ensure the reports are reliable.

Margot Leigh Chartered Accountant Margot Leigh & Associates

Easy when you get the right training

We currently use AccountRight Live with bank feeds. It's easy when you get the right training.

Lynley Averis has worked with us for the past 5 years. She is always available to help with both MYOB Accounting and MYOB Payroll. Lynley knows MYOB AccountRight Live inside out. She's highly experienced and was able to fix problems and help me with payroll & accounting issues.

Sara Becker Administration Manager, Affordable Scaffolding 2010 Ltd

Really appreciated the support

We choose Lynley because she has many years experience on payroll setup & training. Over the years Lynley has always been available to assist online with questions on both the payroll software and on payroll legislation. We really have appreciated the support.

Sharleen Murray Office Manager – Stauff Corporation

Awesome when it comes to MYOB

Lynley Averis has been working with The Look group of companies since 2011.

She has supported us with RetailManager, AccountRight and Payroll to drive efficiencies across the business. I highly recommend Lynley who is awesome when it comes to MYOB.

Thank you Lynley for your professionalism and fantastic 'can do' attitude.

Martin Caughey The Look

Streamlined our systems

Gow Langford Gallery is NZ’s largest privately owned art gallery. The Gallery represents over thirty established New Zealand and international artists. The accounting systems need to be able to accommodate complex transactions.

AccountAgility have worked closely with us, supporting both AccountRight and Payroll since 2012. We have streamlined our systems to eliminate additional spreadsheets and paper documents and now make maximum use of AccountRight.

Shona Irwin Chief Financial Officer Gow Langsford Gallery

I see them as part of our team

NZX Listed Arvida Group are the largest single user of AccountRight software in NZ.

We selected AccountRight as our software of choice back in December 2014. Our accounting system allowed us to grow with new entities easily added to our centralised accounting hubs. Arivda is now moving all 2,500 employees to IMS payroll (from ACE, Zambion, Datacom, EXO and MYOB Payrolls). This will standardise payroll across the business and into one specialist team.

Lynley Averis from AccountAgility has been our MYOB business Partner since December 2014. She and her team have an in-depth knowledge of our accounting and payroll systems. I see them as part of our team. They assist with projects whenever we need help and are friendly and well connected with the MYOB community.

Mark Wells General Manager Finance | Arvida Group